I was going to write a blog post today about a customer request that was made with an online reservation. The request was silly and unnecessary and would be a …
My restaurant opens at 5:00 for dinner. Being the opener, I arrive at 4:30 to restock, make the coffee, set the tables, polish the silverware, sweep the floor, and sit …
In what can only described a desperate attempt for additional business, an undisclosed Applebee’s has been caught showing porn on their big screen TV this week. As if selling $1 …
A restaurant in Freeport, Florida has instituted a new policy that puts servers under the gun, literally, to get lunches out to their customers as quickly as possible and some …
There is a lawmaker in California who wanted to impose a $1000 fine on waiters and waitresses who serve a drink with an unrequested straw. Oh, and a possibly 6 …
Very often, I have gone after 1-star reviews when I think the reason for the negative review is a stupid one. Today, I am veering off course a bit and …
This morning on “Fox & Friends,” they had the CEO of Uncle Jack’s Steakhouse, Willie Degel, on the show to discuss the minimum wage increases for servers. I only know …
Tom Sietsema is the restaurant critic for The Washington Post and he eats out all the time, even “doubling up” on the occasional lunch or dinner just so he can …
Today I raise a glass to Naomi. She has been sitting in my section ever since I started at my restaurant almost seven years ago. In the beginning, I found …