Someone needs to understand how menus work and I am here to provide this valuable lesson. In a Facebook review of Venue Restaurant & Lounge, a woman named Jen is upset that she couldn’t have burgers even though they were not on the menu. They are on the lunch menu, but not the dinner menu and Jen was there at night.
We tried to order takeout food tonight. All we wanted were two burgers and a bowl of soup but were told we couldn’t get burgers because they aren’t on your dinner menu. I understand not advertising them on your dinner menu because you want people to buy the higher priced items, however good customer service would be still allowing it upon request since you have the stuff to make it. Plus, we were ordering takeout so it wasn’t like we were taking up a table on a busy Friday night for a couple of burgers and soup. Needless to say we took our business to Lazlos. I usually have a great experience at Venue with service, food, etc. We generally dine in about once a month, sometimes more and have never had a complaint. I probably shouldn’t let one bad experience speak for all the other good ones but I’d be lying if I said I plan on coming back often.
Jen, don’t get your ground beef craving panties in a twist over this. This is not a good reason to give them one star, especially since you claim to have been there numerous times and never had any issues. Question: out of those many times that you went to Venue and enjoyed the service, did you ever take the time to write a 5-star review? Yeah, I didn’t think so. But the moment they don’t bend the rules and bow down to your entitled hamburger needs, you go straight to Facebook to trash them. Lame, Jen. Real lame.
There was a reason they could not give you your hamburger and it made no difference that you were having takeout rather than eating in the restaurant. After lunch, any food in kitchen that will not be needed for dinner is removed from the vicinity. That means that your hamburger buns, lettuce and tomato set ups, hamburger patties, etc. were not there ready to be made for you, Jen. That food was in the walk-in, maybe downstairs even, already wrapped up and ready to go for the next day. Or maybe they didn’t even have any patties because they are prepared in the morning for lunch service. Also, there was probably no place to cook your precious patties because the grill was occupied with other food items that were, you know, on the freaking menu.
If something isn’t on the menu and they won’t make it for you, that isn’t bad customer service. It’s just how restaurants work. Menus are created with purpose and the purpose is to tell you your options. To ask for something that isn’t on the menu is entitled, presumptuous and rude. And then to give the restaurant one star for that is bitchy, snotty and indefensible.
There is your lesson, Jen. I hope you can digest it as easily as you can a hamburger and I also hope you will take down your pointless 1-star review. Have fun at Lazlos. I’m sure they’re thrilled to have you…