Anyone who works in the service industry has probably come close to losing their temper and going off on a customer. Let’s face it, it can be hard to keep our cool when a customer is yelling at us about something that isn’t our fault. That being said, NEVER THROW A BLENDER AT A CUSTOMER.
That’s what happened to Britany Price when she went through a McDonald’s drive-thru last month in Cincinnati, Ohio. After getting her order, she realized that part of it was incorrect, so she went inside to have it fixed as one would do. She waited 25 minutes for this order to be taken care, and after that amount of time, she returned to her car to get the rest of the food and ask for a refund. Understandably, she was upset. I mean, its McDonald’s. Nothing should take 25 minutes. Britany is seen in the video losing her cool and throwing the food at the manager. Okay, so maybe that wasn’t the best idea, but c’mon, she had four kids with her and McDonald’s couldn’t get their shit together to pack up a few freaking Happy Meals?
The manager on duty, after having some bags of food thrown at him, decided to reciprocate with the throwing of inanimate objects and picked up a blender and hurled at Britany. The result was a shattered cheekbone and broken nose.
McDonald’s released a statement saying, “The safety of our customers and employees is of utmost importance to us. We are looking into this matter and will take the appropriate steps once our investigation is complete.”
Methinks there will soon be a job opening at a Cincinnati McDonald’s because I’m pretty sure that no mater how pissed off a customer makes you, you can’t be throwing kitchen appliances at them.
Moral of the story: if a customer ever gets so mad at you that they begin to throw food, simply take a deep breath, go into the walk-in cooler, and scream.
NEVER THROW A BLENDER AT THE CUSTOMER.