As servers, we are responsible for a lot of different things. It isn’t just bringing out a freakin’ hamburger and wiping down tables that we have to worry about, we also have to be concerned about over-serving a customer who can’t keep track of their own alcohol intake. After all, if we over-serve a customer who then gets behind the wheel of a car and proceeds to mow down an innocent pedestrian, it’s not only the drunk driver who can go to jail, the server can too.
That’s why this Yelp review from Carrie L. really gets my blood boiling. On June 1, Carrie went to Gastro Grub & Pub in Waukee, Iowa to stuff her gullet with fish tacos, shrimp and grits, and/or pork belly tostones and in the process she had a drink or two. The host, being a fucking responsible restaurant employee, told Carrie that she had reached her limit with the libations and asked if she needed an Uber to get home. Of course Carrie got all pissed off that someone who wasn’t her mother cared about her safety and well being and Carrie did what any non-drunk person would do and went home and immediately gave the restaurant a one star Yelp review.
“Never in my life have I been told someone is done serving me and asked how I was getting home. I could understand if a customer was being drunk and belligerent, but I definitely was not,” says Carrie.
So now Carrie says she will never go back and she would suggest her friends don’t either. Flash forward seven weeks and Carrie goes back to her Yelp account and posts basically the same review again, this time adding “hopefully you learn from this and don’t ever ask another person these questions again.”
You know what Carrie? Hopefully, the restaurant does ask those questions again, because it’s their obligation to make sure their customers are being served in a responsible manner. If you can’t see that they were doing what they thought was best for you, maybe you had had too much to drink. I dunno, since I wasn’t there, but this is what I do know from my experience:
Telling a customer they are cut off is not an easy decision and we only do it when we feel it’s absolutely necessary. None of us want to go there because it’s awkward, uncomfortable and it pretty much guarantees that we will get no tip or a bad review. If the restaurant staff was willing to take that step into the land of awkward customer experiences, they probably had good reason to do so.
Carrie should be grateful that she went to a restaurant that truly cares about the people who dine there. If the staff misjudged the situation, that’s not a reason to be angry. It’s an opportunity to say thank you to Gastro Grub & Pub for being observant and willing to ask uncomfortable questions in order to make sure a customer can get home safely.
Grow up, Carrie. If you were drunk, it’s fine. If you were sober, it’s fine. It just seems like you got called out and you couldn’t handle it so the only choice you had was to try to shame them on social media with a bad review. Well guess what: I can do the same thing. Cheers, girl.