The folks who work at Trattoria Amici in Glendale, CA are, no doubt, trying to pull themselves out of a deep depression after learning that Chef H. and his wife are never going back to the restaurant. Be strong, Trattoria Amici staff, because when one door closes another one opens. Well, in this case, when one entitled asshole customer leaves, another one will certainly show up in its place, just like a weed in a garden or a grey hair that is plucked daily.
It seems that Chef’s wife went to the restaurant 39 minutes before it was open in order to buy a gift card. His wife, having a brain the size of a scuppernong seed, didn’t see anything wrong with showing up before the official opening hours and proceeded to knock on the glass door to get the attention of the hostess. The hostess was basically all, “Umm, we’re closed” and probably went right back to eating her bacon, egg and cheese on a roll while drawing out the seating chart for the day. Undeterred, Chef’s wife started waving her wallet and money around as if that would make the hostess decide to open the restaurant early. It didn’t, so Chef’s wife had to go to another restaurant to buy the $100 gift card that must have been the most important gift in the history of gift giving.
Chef is angry. Chef is displeased. Chef leaves a 1-star review on Yelp.
Okay, look, Chef. Your wife needed to pull out her smart phone and Google the restaurant to see what the hours were before she showed up all willy nilly expecting them to cater to her needs. The restaurant was closed. It’s not like your wife got there a couple of minutes before opening time; it was thirty fucking nine minutes early. No one would show up to the bank 39 minutes before it was open and expect a teller to run over to unlock the door just so they could deposit a check, but it’s okay to think a restaurant will do that? No, that’s not how it works.
Trattoria Amici is open every day from 11:30 AM to 10:00 PM. That means they are open 73 1/2 hours a week. Are you trying to tell me that your wife couldn’t find time in those 73+ hours to run her errand? She had to go there when they were closed and then you have the gall to leave a bad review because your wife has poor time management skills? That’s not a lack of customer service on their part, it’s a lack of respect on yours. How about give the restaurant some credit for respecting their employees enough by not expecting them to deal with customers until their advertised opening hours? The hostess wasn’t being disrespectful to your wife. Quite the contrary, your wife was being disrespectful to the hostess by ignoring the posted hours and expecting preferential treatment.
You say the whole thing is “pretty sad” and I tend to agree with you: it is “pretty sad” that some customers think they are more important than anyone else and even sadder to leave a 1-star review when it’s clearly not the restaurant’s issue. Wake up, Chef and get your wife a smart phone.