Poor Mark. Not only is he suffering through a terrible experience at TGI Fridays waiting 15 minutes for nachos, I can also assume that he is going through life with no legs, vocal chords or a spine. I assume this because, rather than use any of those body parts to discover where is server is, he instead goes to the TGI Fridays Facebook page looking for him. That’s right, Mark didn’t see his server for 11 whole minutes and complained about it on Facebook. Umm, Mark, maybe the server was walking right past you but you didn’t see him because you were too busy looking at your phone typing in TGI Fridays.
It seems that Mark ordered two appetizers and one arrived very quickly while an excruciating 11 minutes passed by before there was any word on the second one. While he waited in vain for his nachos, he did spy a woman who was sweeping near his table. Rather than saying something to her like, “Excuse me, would you mind getting our server for us?” or “Pardon me, but we are still waiting for our second appetizer. Can you please have someone check on that?” Mark thought it made more sense to go to Facebook and ask them to find the server. As if there is a 24-hour a day, 7-days a week social media slave somewhere who has a giant computer in front of him that tracks where every TGI Fridays server in the country is at any given moment.
Alert, alert! Mark at Table 5 in store #201 needs his server stat. His server is Erik and the tracking device that we implanted in Erik’s arm tells me he is in the second stall of the restroom taking a dump because he had the Parmesan-crusted Crab Flounder for lunch today. SOMEONE GO GET HIM! This is Facebook for God’s sake and it deserves an immediate response! MARK NEEDS ATTENTION. Go!
After another four minutes passed by, Mark goes back to Facebook to let the world know that his server has reappeared to tell him that the restaurant is out of nacho ingredients. Mark is all catty about TGI Fridays being out of nachos, but, bitch it happens. Order yourself some Tuscan Spinach Dip and get the fuck over it.
We servers also know now why the server was unavailable for 11 minutes. He was in the kitchen freaking the fuck out:
Are you freaking kidding me? We don’t have the cheese sauce for the nachos? And you waited ten minutes after I rang it in to tell me? This is TGI fucking Fridays, how can we be out of nachos? Are you sure we’re out? What? you want me to go down to dry storage and look for the sauce? That’s not my job, fuck that. Okay, fine, what does it look like? Is it in a bag, a can or a box? Or maybe it’s a powder, I don’t fucking know.
The server goes to dry storage only to return four minutes later empty handed.
I can’t find that shit. Fuck it, lemme just go tell this asshole to order a Tuscan Spinach Dip and get the fuck over it.
Sadly, Mark failed to keep us posted on his TGI Fridays debacle. Maybe his thumbs were too tired to update us because he had spent twenty minutes Yelping, Instagraming and Tweeting about how awful it was that he could not get nachos. Or maybe he realized that he can get answers to his questions much quicker if he actually uses his vocal chords and speaks to real humans who are in his presence rather than hoping that Facebook will solve all his problems.
Sarally
I hate desperate people. The other day came in two old fat adults that could not stand for more than 5 mins. They asked table for 7 people. THe restaurant was full, so since they did not had a reservation, its obvious they had to wait for others to decide stop chatting or texting on phone after they have done eating and leave. They were so desperated that they sat on a round table we use to prepare the silverware and were we put the readys to-go orders. They started ordering drinks and cheese dip for the chips we serve on tables that we sat. 5 mins has passed and they decide how to make work the round table for 7 people were only can acommodate 5 people.
My table finally is open and they run at it like they were animals almost making one of my coworker to lose what she had on hand. The restaurant was so busy, that in the moment they sat I had 3 tables waiting on me to take their orders while the food of a big table was comming out. I started taking the drinks order for the others 6 (yeah 6, they turned out to be 8 instead of 7) and one of the youngest guy from table ignored me, he gave me his back, he was talking with his wife, and ignored me in the most rude way. So rude that even some of the people at the table tried to get his attention and still ignored them… looks he was trying to decide with his wife (while making me wait) what to order to eat on attempt to order food all at same time without caring about other tables that were there before them.
So, i took finally the drinks and ran away to take an order of one of the other tables and rushed to take out the food that just came out (thanks God) for the other big table I had. The desperate table was trying to get my attention with their “looking at me with big open eyes and following me with their eyes each movement i made”. When i finally get to their table they were trying to order at the same time. I did not had to say anythin, i was annoyed by them already and stoped my attempt to take their order, so, someone with comon sense on table make them stop to finally order one by one, everything was ok until …
-I dont want the guacamole on my plate, i want it on the side but i want it right away, and he wants a small cheese dip “NOW!”.
That infuriates me, so much that I asked my niece, who was working that night too if she could keep taking care of them. But I cooled down while waiting for their food. I remember that I said to my niece..
-You will see, people like this, NEVER tip.
They paid a bill of $108 and no tip.
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Sharon
Yep… some things never change.
Dana
As if I didn’t love you enough already, then you write this article.
Joey B
Geezus Christ -yeeeeeeee! I’ve been in that situation so many times ….always ending up as an asholle to the demanding client .I managed a place (wait /mgr) ) for 7 yrs -never run out of shit even tho I had Pedro and his bro who were stealing the supplies -Big Time …..I was always calm under fire .Now -Not anymore .Not the mgr.In my 7 yrs there I’ve never ever called myself a MaNAGer . Even tho I was . I was always The Senior Customer Representative . Trust me . After 27 yrs in the Bizz I knew what needed to be done . The owner never supported me . When I said – We have no shrimps cuz Pedro took a box home last Wednesday -he would just vave his hand like I was some annoying fly .3 ppl saw him loading his trunk with boxes …. Happened multiple times .He would just tell me ” don’t vorry about it ” ( hindu accent). This bizz ain’t ez & if u work with pricks -even harder.
Lj
What the fuck does any of that have to do with this?
Joey B
Empl stealing and making me look bad cuz we had no product due to shortage in the freezer . But the owner supported the thieving empl .
Ruby
God bless you. For being a voice for servers everywhere!
Tommy
Here are the Facebook posts, so we can all comment:
https://www.facebook.com/TGIFridays/posts/10154094173753205
https://www.facebook.com/TGIFridays/posts/10154094180358205
miss kitty
Yes, we run out of ingredients because menu items aren’t popular. *facepalm*