I have a dream. It may never come true but I still wish it would be. I dream of a time when we servers will have advanced knowledge of our customers just like they do of us. These days, before anyone goes out to eat at a restaurant they will do some research first. Be it Yelp, Facebook or Google, that customer is going to go online to read reviews so they know what to expect. But how wonderful would it be if we had some system that we could share information about customers so we would know what we are in store for?
I dream of a comment card that we are able to fill out after serving every table and then that comment card would go into some database that all servers would have access to. Then, when a customer comes into to your section, you can look them up and see what they are like. Based on what you learn about them, you give them the appropriate service.
“Hmmm, it says here that Mr. John Doe ate out last week in Scottsdale, Arizona and was an asshole to his waiter and also left a shitty tip. Okay, bare bones service for this dick.”
Yes, it’s only a dream, but it’s a damn good one. Someone make my dream come true.