Most anyone who works in a restaurant has a love/hate relationship with Yelp and when I say “love/hate,” I mean “hate/fucking hate.” Yelp is like the ingrown hair in every restaurant’s ass crack that you try to pluck out but it just keeps coming back like the weed of humanity. Customers look at Yelp as their own personal complaint box and when anything goes against their wishes, they log in and shart out a few dozen words of drivel hoping it will make a difference. Such is the case with Heather M. who was oh so upset when she went to a restaurant called The District Café and Eatery that wouldn’t let her bring in two children with ice cream they had brought from a nearby establishment. Sorry, Heather M., but rules is rules and I have something to say to you:
You have worked in the food and beverage industry for twenty years, so I would think you would understand how it works, but instead, you see your years of service as a free pass to do something no one else is allowed to do. While it’s great that your daughter performed with the Savannah Children’s Choir in celebration of some old ice cream shop, it doesn’t mean you can bring that drippy droppy mess of a free ice cream cone into the restaurant and then not order the ice cream they have probably have on their menu. No it’s not a Happy Meal or a pizza, but ice cream is still food. What part of “No outside food or drinks allowed” do you not get?
Yes, you claim that all five of you (3 adults, 2 kids) were planning on ordering food and drinks, but really? C’mon, Heather M., we all know after a kid finishes an ice cream cone, it isn’t going to order lunch. Unless your daughter worked up a massive appetite because she belted out sixteen bars of high C’s and then twerked her butt off for thirty minutes, she’s gonna say, “I’m not hungry.” When you asked for the manager, did you think that someone who is paid to enforce rules would bend them for you? The server, lovely as she was, already told you what the policy was, but you wanted to go above her.
It’s a shame that you will never go back since you go there so often, you love the food so much and the service is always great. You’re going to give up on a great restaurant because you don’t like their policy of not allowing people to bring in their own food? You claim that the management needs to get a clue. I would say the same thing about you, but you probably couldn’t find a clue even if you were Super Glued to Sherlock Holmes’ toilet and he shit one out right in front of you. You may be disappointed with the restaurant, but I’m disappointed in a 20-year restaurant veteran who thinks it’s okay to slam a business on Yelp. You think it’s sad that you can’t eat lunch at a place that will let your daughter eat her free ice cream, but I bet it’s not any sadder than sitting through an hour performance of the Savannah Children’s Choir warbling out tunes about frozen dessert treats.
I commend the restaurant’s reply to Heather M. because they stand behind their server who was just doing the right thing. The restaurant also gives a very reasonable explanation of the policy. Heather M., I’m sorry to come down on you so hard, but I am firmly on the side of the restaurant. Good luck to your daughter and her Children’s Choir career and I hope you enjoy your time at Treylor Park where she can eat all the free ice cream her little heart desires.
This Yelp complaint was sent to me by Heather M. herself who thought I would be on her side. Sorry, girl.
Here is the restaurant’s most excellent response: