Customer Rips Apart Restaurant on Yelp So I Do the Same To Her

11874046_10153057673824290_43809460_nMost anyone who works in a restaurant has a love/hate relationship with Yelp and when I say “love/hate,” I mean “hate/fucking hate.” Yelp is like the ingrown hair in every restaurant’s ass crack that you try to pluck out but it just keeps coming back like the weed of humanity. Customers look at Yelp as their own personal complaint box and when anything goes against their wishes, they log in and shart out a few dozen words of drivel hoping it will make a difference. Such is the case with Heather M. who was oh so upset when she went to a restaurant called The District Café and Eatery that wouldn’t let her bring in two children with ice cream they had brought from a nearby establishment. Sorry, Heather M., but rules is rules and I have something to say to you:

You have worked in the food and beverage industry for twenty years, so I would think you would understand how it works, but instead, you see your years of service as a free pass to do something no one else is allowed to do. While it’s great that your daughter performed with the Savannah Children’s Choir in celebration of some old ice cream shop, it doesn’t mean you can bring that drippy droppy mess of a free ice cream cone into the restaurant and then not order the ice cream they have probably have on their menu. No it’s not a Happy Meal or a pizza, but ice cream is still food. What part of “No outside food or drinks allowed” do you not get?

Yes, you claim that all five of you (3 adults, 2 kids) were planning on ordering food and drinks, but really? C’mon, Heather M., we all know after a kid finishes an ice cream cone, it isn’t going to order lunch. Unless your daughter worked up a massive appetite because she belted out sixteen bars of high C’s and then twerked her butt off for thirty minutes, she’s gonna say, “I’m not hungry.” When you asked for the manager, did you think that someone who is paid to enforce rules would bend them for you? The server, lovely as she was, already told you what the policy was, but you wanted to go above her.

It’s a shame that you will never go back since you go there so often, you love the food so much and the service is always great. You’re going to give up on a great restaurant because you don’t like their policy of not allowing people to bring in their own food? You claim that the management needs to get a clue. I would say the same thing about you, but you probably couldn’t find a clue even if you were Super Glued to Sherlock Holmes’ toilet and he shit one out right in front of you. You may be disappointed with the restaurant, but I’m disappointed in a 20-year restaurant veteran who thinks it’s okay to slam a business on Yelp. You think it’s sad that you can’t eat lunch at a place that will let your daughter eat her free ice cream, but I bet it’s not any sadder than sitting through an hour performance of the Savannah Children’s Choir warbling out tunes about frozen dessert treats.

I commend the restaurant’s reply to Heather M. because they stand behind their server who was just doing the right thing. The restaurant also gives a very reasonable explanation of the policy. Heather M., I’m sorry to come down on you so hard, but I am firmly on the side of the restaurant. Good luck to your daughter and her Children’s Choir career and I hope you enjoy your time at Treylor Park where she can eat all the free ice cream her little heart desires.

This Yelp complaint was sent to me by Heather M. herself who thought I would be on her side. Sorry, girl.

Here is the restaurant’s most excellent response:

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36 thoughts on “Customer Rips Apart Restaurant on Yelp So I Do the Same To Her

  1. Sarah

    “You claim that the management needs to get a clue. I would say the same thing about you, but you probably couldn’t find a clue even if you were Super Glued to Sherlock Holmes’ toilet and he shit one out right in front of you. ” This is the best thing I will read all day! Lmao! Thank you Bitchy for constantly reminding us servers we are actually sane in a very insane world!

    Reply
    1. Joe

      Anyone ever think this is just a joke? No problems with the food or service. Maybe a personal problem with the manager. After all, she had a great time at the “Treylor Park.”

      Reply
  2. Gilbey

    These two places mentioned are like seven blocks away from each other, if you walk. And how fast do you think they could go while dragging two loaves that are too busy slurping ice cream to actually watch where they are going as they get dragged across several busy street crossings? .2 or .5 tenths of a mile by car, which would add substantial time to a journey where you have to load kids, negotiate traffic, find parking, etc. Either way, I don’t believe they arrived at Treylor Park with much, if any, Ice Cream remaining after a such a trip on a hot Georgia day in August. Besides that, Treylor Park offers outdoor seating. With the bugs and dog piss, I doubt they would give a fuck about some little shitleigh and her imported ice cream. She probably thrusted the sticky, nasty, ant covered ice cream dishes to the Treylor Park waitress to dispose of since it’s obvious Heather M. is an entitled moo-cow.

    Reply
    1. Adrock

      Gilbey, youre dumb. You can google the addresses of these two locations, theyre on the same block, theyre right next to each other. No troll points for you, today.

      Reply
      1. Gilbey

        GOD you are a DUMB BITCH ADROCK! Why don’t you try Google? They have maps now, cunt! You think I live in Savannah? You think I have an intimate knowledge of these two establishments? Or perhaps you think I just pulled that paragraph out of my ass? And furthermore, you are a DUMB BITCH CUNT, because I would love to hear your explanation of how I am a “troll” if I am actually siding with this post, and reinforcing the fact that the Yelp poster is an entitled dumbass that and probably 75% of what leaks out of her cunt mouth is nothing but lies because it makes no sense.

        Here, Google this and then stick it up your dirty asshole:
        202 E Broughton St, Savannah, GA 31401 to 115 E Bay St, Savannah, GA 31401

        Reply
        1. Gilbey

          And ADROCK, I can see right through you, the smartest thing you think you ever did was spread your legs and pop out some food stamp qualifications, and now you don’t even have time for community college. So anytime someone says something negative about shit ass kids and doesn’t award breeders a blue ribbon like a half ton heifer at the state fair for popping out kyds that will be simultaneous menaces and burdens on society, you get pissy and start spewing lies in an attempt to turn the tide of social disgust at irresponsible entitlemoos such as yourself.

          Reply
      2. Anonymous

        ‘Gilbey’ has been trolling every one of Bitchy’s posts lately. Hopefully he’ll tire himself out soon and go back under his bridge.

        Reply
        1. Gilbey

          Anonymous, you are a bald-faced liar! Out of the six posts on the front page, I have commented exactly once on two of them and then once on this one, until I was forced to rebut Adrock the Cunt’s attempt at spreading mis-information and willful lies. You are most likely one and the same. I check this site daily, and if I don’t comment it’s because I have no observations to make or feelings about the subject. The distance between the two establishments mentioned in this post was an observation that this Yelper is probably lying her ass off, trying to shame the first restaurant by comparing it to a competitor, when the second most likely made no such accommodations for the ice cream. I’m not the welfare office where you can shack up with your babby daddy and lie about not knowing where he is while you continue to bang him every night and collect your bennies on your six mongrels kids. I can see through your shit.

          And Perry, you are probably correct.

          Reply
    2. Amy

      I’m in love with your reply!!! LIke the manager said, they probably had 50 customers trying to use up their tables for ice cream that day, and the servers were most likely told a dozen times to enforce store policy!! Also, there are other reasons, including liabilities, for not allowing outside food and drinks! Thanks bitchy!!!

      Reply
  3. Stacy

    New her review just says “The food is great”. Can’t see why a person would be upset they can’t carry in food. Where I live it’s a Health Dept violation as well.

    Reply
  4. Apryl J

    It’s sad to say that a lot people do not realize that most of the time it says ” No outside food, or drink” is because it is a health code violation. Not to mention that if you allow one, you have to allow all. Which utterly defeats the purpose of eating out. I have children and would have expected them to finish before entering any building. My kids, my mess…

    Reply
  5. Jim

    Leaving the Yelp thing aside ….

    I understand the rules is rules thing, but good customers are good customers, too.

    Instead of making this win/lose, how ’bout explaining the rules to the customer and apologizing for the inconvenience, all while backing the server. Then offer the kids ice creams on the house at the end of their meal (or before if the parents want it that way). If the customer doesn’t accept, then she’s out of luck, but she can’t say the restaurant didn’t make an effort. Plus the restaurant isn’t violating its rules.

    Reply
    1. Laurie

      Explain to me why any restaurant should offer free ice cream to a patron that shouldn’t have brought it into the restaurant in the first place. You’re obviously confused as to what a “good customer” is. Regular does not equate to good. Kinda like a bowel movement.

      Reply
  6. Kelsey

    Ice cream is no different than any other food. Remember the Blue Bell epidemic. Ice cream can hold food Bourne illnesses just as well as a happy meal or anything else. How do you not know this, working in the food industry for as long as you say you did. Dumb!

    Reply
  7. Stephanie Creede

    My darling Bitchy, how is it that your posts make me SIMULTANEOUSLY glad I am no longer a server, and then miss it like hell? Co-workers like you, I think, are the difference!

    MWAH!
    From one artist/servant to another.

    Reply
  8. Kay

    I don’t know if it’s still the same, but years ago, the main reason we couldn’t let people into our place with outside food or let them put food in our fridge to keep a while, was a liability issue. If a customer were to become sick, it could be said that we either had a problem with our food or had done something to their food while it was in our fridge. Not worth the trouble. And as far as the ice cream, how hard is it to finish it outside, it’s not a 3 course meal for goodness sake.

    Reply
    1. Kenny Ray

      Amen, brother. as usual the Yelper had to LET US IN on their life. “We were in town attending the ritual of my father/ mothers blindness injury and thought we’d go into a restaurant…” Just more ME bullshit that this country is being weighted down in.
      Eat your bullshit ice cream OUTSIDE. How fucking hard would that be?

      Reply
      1. Gilbey

        Not only did Heather M. / Adrock have to go me me me! She had to insert some BS story about her crotch droppings “performing” in some god-awful screeching choir crap. As if any of that had anything to do with the review. As if the experience at another local restaurant had any business in this particular “review.” And as if that wasn’t enough, the narcissist had to send her own review to this blog for attention. Probably made all of it up, How dumb does she have to be to honestly think The Bitchy Waiter would take the customers side because a server wouldn’t break a store policy, and possibly a local health department rule? Heather M is truly mentally deranged, and was probably salivating at the expectation of people’s hearts breaking over her good for nothing childruns. Well, Adrock, you’re all poor southern trash that needs your kids taken away before you inflict a little Munchausen by Proxy in order to get your attention fix.

        Reply
  9. SSpencer

    First of all, I live part-time in Savannah, GA right on that same street, East Broughton. My family has a vacation home there and we’re regulars at both Leopold’s((so worth the wait for their awesome ice cream bliss!)) and The District Cafe((great coffee/beer selection, tasty sandwiches, very friendly and hospitable staff)).
    These places are at the most, a block away from each other, maybe a few businesses between each other—DC is on the very end of the block that it shares with Leopold’s, actually. And YES, District Cafe does indeed patiently deal with many, many messy ice-cream-eating morons overflowing from the often overcrowded Leopold’s, idiots who find it perfectly acceptable to plop down right inside DC to eat their Leopold’s ice cream in the air-conditioning or plop down at DC’s tables. I’ve seen these same idiots((most often it’s tourists)) actually even request free water from District Cafe workers, Leopold’s ice cream in hand.

    To be honest, I think the staff of DC has gone above and beyond being kind to these clueless jackholes and finally had to draw the line somewhere. For that alone, I’ll often grab a nice smoothie or a frosty beer at District Cafe if the line for Leopold’s is just too staggeringly long((which it often is)).

    I’m with BW on this one too, especially having witnessed this customer entitlement at DC up close and regularly. Not only is it against most health codes but it’s just plain rude and trashy behavior to do that. You wouldn’t drag your gross ice cream-licking kids to any other high-end cafe, boutique and restaurant, so why should District Cafe have to deal with the onslaught of rude visitors from the ice cream parlor next door?

    Reply
    1. Gilbey

      If this is supposed to be a jab at me, then you and Adrock are both guilty of not reading. I never looked up the location of the Ice Cream store, it is not at issue. What we do know, from the Yelp review, is that this herd of entitlemoos and crotch droppings were at the District and got run out, ice cream in hand. Then Yelper claims they left the District to go to Treylor Park, where they claim they were accommodated, and I pointed out that since this trip did not make sense, Yelper is a liar trying to shame the first restaurant by claiming the second accommodated her selfishness. Now if any of you want to continue lie and deny the juxtaposition of The District and Treylor Park, I can call each and confirm the addresses for you, pull up some Google street view, then you all can lie and deny about that. I swear, if you people would actually just read a whole post instead of just the first sentence, you’d save yourselves a lot of fucking grief. Idiot Adrock and SSpencer I don’t know about you yet.

      Reply
  10. Brenda

    You really have anger issues. Is it REALLY necessary to be so vicious to people?? Does it make you feel so very good about yourself? Get some help.

    Reply
  11. Anonymous too

    i am a business owner too and, honestly, Yelp tries to bamboozle us into listing and advertising with them by putting the WORST possible reviews in the BEGINNING of our listing! They are horrible and those people who use Yelp to vent are ridiculous! You only have to read posts from these 1-star people to know that they frequent and write about places like McDonalds and then complain that your food is overpriced or that you aren’t kid-friendly. HELLO!!!! Just an FYI – at MY place you aren’t even allowed to smoke within 25 feet of my front door! It’s in my lease! So, when someone sits outside, we have to tell them they can’t smoke at an outside table. We also don’t serve alcohol and regularly charge people a cork fee if they bring their own bottle. Hey, business is business and, as a business owner, my job is to make sure the MAJORITY is happy. When someone complains they are usually looking for something they are not entitled to – or they want a free meal. My place has consistent 5-star reviews and the exception is always someone with unfounded complaints. Good for the management on this one! I would have done at LEAST that much to protect my customers and my business!

    Reply
  12. CJ

    While I enjoy reading your posts I don’t get the anger that so many servers seem to have. No one is forcing you to be a server. If it is your only option, then that is your fault for not taking the time to acquire a real skill. Your customers made an effort to do something worthwhile and as a result they have the resources to dine in your restaurant. You should appreciate the fact that they choose to give some of what they have earned to you.

    Reply
    1. Brenda

      CJ, I’m going to excuse your comment as the ignorance of someone who has clearly not worked in the restaurant business. If you think juggling several tables, remembering orders, running food/drinks and clearing tables on a wicked busy night, at the same time dealing with sometimes rude and always demanding public is not a real skill I’d like to know what is. You are obviously one of those “get a REAL job” types. Well, let me tell you, I paid REAL bills with the REAL money I made as a server/bartender, and I was damn good at it because I loved the work. And, incidentally – I do have a college education so I’m perfectly qualified to make comparisons.

      Reply
      1. Retired and still tired waitress

        CJ and Gilbey would make a great couple (a couple of what I will not say)…hope no one ever has to wait on them, ever!!

        Reply
  13. Sans

    I’m late to the party, I know. Funnily enough, back in my college days (a long time ago in a galaxy far, far away) a friend and I decided we were hungry and needed food (i.e., we were stoned)…except he wanted Wendy’s and I wanted Long John Silver’s, which happened to be next door to one another. His car (I didn’t have one) was on its last leg, so we listened to the sound of the hole in the muffler for about a mile from our respective apartments, smoke from the cracked engine leaving that nuanced scent “We Are Poor College Students” on our clothing, first to the fish and chips and then to the hamburger joint. We didn’t dare attempt the car stalling out in the drive-thru lane (embarrassing), so we parked in the back and went into each establishment together (“Okay, it might not start, but at least we can eat in the car and nonchalantly walk home as if we have nothing to do with the vehicle”). At Wendy’s, our second stop, the manager waited on my friend…and then asked what I wanted. I said, “Oh, I just got takeout at LJS.” He looked at me and said, “Bring it in here while it’s still hot. Do you need anything to drink.” I ordered an iced tea, brought my fish into Wendy’s, and had a nice little meal on an actual table (neither my friend nor I had one at the time). I’m not sure what the point of my story is except, maybe, for this: If one doesn’t try to be a special little snowflake, one is often rewarded.”

    Reply

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