Dear Becky,
Thank you for your Facebook post about your recent visit to Chili’s. I am so sorry you had a less than perfect time while dining at your local Chili’s.
We have certainly missed having you come in and I have been wondering where you were ever since your last visit in May of 2004. If I remember correctly, you were here to celebrate your son’s high school graduation, right? Those were the days, weren’t they, Becky? When your son was still a hopeful young man with a bright future ahead of him rather than the washed up drug-dealing drifter that he is now? And when the mozzarella sticks only cost $4.99 and you were still just a size 18? Ahh, those really were the days, weren’t they?
You see, Becky, times change and so do prices. Back in 2004, maybe the prices were a little but lower and sure, maybe we cared a little but more, but it’s 2014 now and we no longer give a shit. Actually, we ran out of fucks to give in about 2008 or 2009. If you wanted some delicious steak fajitas, why would you go to to Chili’s in the first place? Isn’t there some legitimate Mexican restaurant in your area that uses fresh ingredients instead of guacamole that comes out of bag that arrives to us frozen? Our “steak” is actually called Beeef!®. It is 10% top-grade beef with 40% medium-grade beef parts, 45% fillers, 4% man-made materials and 1% other. Quite frankly, I’m surprised you only thought “IT WAS TERRIBLE!!!!” In my experience, I have always found our steak fajitas to be “FUCKING DISGUSTING!!!!”
Things have certainly changed in the ten years since you have dragged your sorry ass to the fucking Chili’s, haven’t they, Becky? I am sorry to hear that we have lost you as a customer because your once a decade visit to our restaurant was really the only thing that kept us going, both economically and emotionally. It’s customers like you that we depend on. We have thousands of people who come to eat in our restaurant on a weekly basis, but it’s the ones who come once every ten years that we really will miss having. Ordinarily, this would be the point where I offer you a gift card so that you can come back and we will attempt to win you over by giving you a free order of Jumbo Soft Pretzels or Skillet Peanut Butter Cookie, but since you have already told us that we have lost you as a customer, I won’t bother. I will accept that we won’t see you again in 2024 and that’s a real shame, Becky. We had big plans for your 2024 visit. Big plans, indeed. I won’t tell you everything we were thinking of doing on the off chance that you may change your mind in the next ten years and be willing to give us one more chance. Let’s just say that your 2024 visit involved balloons, high school reunions and a Molten Chocolate Cake jacuzzi. (Darn it, I fear I’ve said too much!)
Thank you for taking the time to express your feelings on our Facebook page. As you can see with this letter, we take each and every complaint to heart because at Chili’s we strive for mediocrity. In all honesty, in 2004, we were striving for excellence. By 2024, we will probably be striving for relevance. Please accept my most sincere apology for not living up to your standards. I would say we will try harder, but that would be a lie. Good luck with your other dining options.
Sincerely,
The Guy in Charge of the Chili’s Facebook Page
p.s. Here is a screenshot of Becky’s post because I’m pretty sure that her original comment that is embedded above will soon be deleted…
Bob
“Sincerely,
The Guy in Charge of the Chili’s Facebook Page
p.s. Here is a screenshot of Becky’s post because I’m pretty sure that her original comment that is embedded above will soon be deleted…”
Or more likely “The Guy in Charge of the Chili’s Facebook Page” will be fired and that post deleted, if it actually existed at all. Sounds more like it was written by a bitchy waiter to me.
ChilisServer
now that I think about it , I’ve realized there have been several instances where I’ve asked if I could clock in later.. if it’s totally dead what incentive do I have? $4.15/ hr (or half that in other states ) .. I don’t want to work for pennies to have managers boss me around..
ChilisServer
I can assure that’s not true at my store… the other day we were so slow at the start that we had 4 servers on & 1 table.. I can’t speak for franchises though
Denise in WI
I was intrigued by the post by a Chili’s server who said they’re not allowed to clock in until they get their first table. That can’t be legal…?
Denise in WI
She lost me with her poor grammar at “First time I have ate…”
Brittany
one word. OWNED!
tell it how it is. love it! please stick up for my store! lol! there needs to be more people like the guy who went against that dumb bitch. thats like going to mc Donald’s and being mad your burger was bad. lmfas
April
I was much more interested in this one:
https://www.facebook.com/Chilis/posts/10152387118678214
Karen Fairbank
Oh my gosh I read your link and I can’t even. The guy complains about the most miniscule things but by over describing his situation he makes it seems as if his experience was really oh so awful. People like him who complain about their severs appearance/clothes and where they sit in the restaurant drive me bonkers.
Stephanie
What a DRAMA QUEEN!! Holy fuck
Weslie
I love how the guy is so upset that Chili’s won’t give him $60 to reimburse him for the gift card he was given. For free. Key word being “gift”.