Warm, Fuzzy and Only Slightly Bitchy

warm and fuzzy

warm and fuzzy

Allow me to step off the soapbox full of bitch and take a moment to discuss the occasional warm fuzzy feeling that happens when working in a restaurant. Every once in a while, the sweet side of waiting tables pulls its head out of its own ass and says hello.

Every Thursday at the restaurant, I have a couple that comes in for dinner. They didn’t show up once for three weeks and I was pretty sure that they had fallen off the face of the earth but then one Thursday they showed up again and all was right in the world. They are very cool and they have even given me gifts on occasion. I like them, know them by name and I always look forward to when Anne and Jerry will be in my section. Over the last couple of years, I have learned that Jerry doesn’t drink water during dinner and Anne likes salt for her Caesar salad. She always saves about one third of her meal to be her lunch the next day and I happily wrap it up for her each week. I usually will write on the container something like “TGIF-Thank God, it’s food!” or “Yummy! Salmon!”

Their bill each week is about $75 and they always leave me at least a 25% tip. I try to do something nice for them when I can like not charge them for the decaf or slip them an extra glass of wine without adding it to the check. I figure since they come in pretty much every week, they deserve at least a free cup of decaf now and then. They came in last week and the manager/owner/chef told me he was going to comp their whole meal for them as a thank you for being such regulars. I was thrilled that he was finally going to acknowledge this couple who drops about $400 a month at his restaurant. I eagerly took their order knowing that they weren’t going to have to pay for it. Hoping they would order a lot, I described the specials with extra care, making sure to enunciate every syllable so that the curry cauliflower soup sounded especially enticing and the orecchiette pasta with prosciutto and peas in a cream sauce would make their mouths water. They ordered their usual glasses of pinot noir and chardonnay and then they decided on their meal, a bowl of soup and a Caesar salad with the New York shell steak and the pasta. I encouraged them to have a second round of wine and they easily took the suggestion. Throughout their meal, we chatted about things including how grateful they were for the time off, for they are both teachers in the New York City public school system.

When they had finished their meal, I cleared the table and brought them dessert menus.

“Oh, gosh, not tonight, We’re too full,” said Anne.

“Well, at least let me tell you what we have for dessert specials.”

I proceeded to describe the banana bread pudding served warm with vanilla ice cream, the flour-less chocolate cake with chocolate sauce and chocolate ice cream and the vanilla bean crème brûlée. “The banana bread pudding is really good. It practically melts in your mouth,” I said. “Think about it and I’ll come back in two minutes to see if you want anything.”

I really wanted them to splurge because I knew it was going to be free but I didn’t want to tell them that. When I got back to the table, they let me know they were “going to be good and skip dessert.” They asked for the check. I went to the computer to confirm that it had all been voided and headed back to their table, eager to share the good news.

“Your meal has been taken care of tonight. We wanted to thank you for always coming in and being such great customers. Happy holidays.”

They both looked stunned and began to protest but I stopped them.

“Nope, Tim has already taken care of it. I don’t even have a check to give you. We love having you come in every week, so thank you, thank you, thank you.”

It was a great feeling for me to be able to give them that little surprise. I forget that sometimes being a server allows us to make a person’s day a little bit better. Anne and Jerry always make my day better by being so nice and friendly and they always leave me a great tip. That night it was my turn to be able to do something nice for them. I felt happy and I wasn’t even drinking or anything. They thanked me profusely and then went to Tim and thanked him about a dozen times and left the restaurant with huge smiles on their faces. I had a smile on my face too. I knew that by comping them one meal, we had just gained loyal customers. Not that they weren’t already loyal, but now they know how much we appreciate them and whatever we can do to ensure good customers keep coming back is worth it.

Smiling, I went to their table to clean it and I saw they had left $50 on the table. My smile grew five sizes that day. It was a good Thursday night.

3 thoughts on “Warm, Fuzzy and Only Slightly Bitchy

  1. Nixii

    This sort of stuff is EXACTLY why I love my job! I have the exact same kind of couple (pinot noir and chard) that comes to see me… and have followed me to 3 restaurants now. They are always so kind to me and whom ever their server is (I’m the bartender.) She and I have the same taste in pinot noir, and I can always seem to find a chardonnay that he likes.

    We became “friend” a few years back when I realized she was crying at the table. I asked her husband what what wrong (knowing it was not his fault) as he walked to the restroom. He explained that their dog had just passed. I quickly went to the back, told the chef what had happened and he suggested we comp her favorite desert. I agreed and happily took it to her a few minutes later. When she got the desert, she smiled and then tears ran down her cheeks. She said “Thank you for being so kind. You know this is my favorite! I will take it with me, I’m not terribly hungry tonight. That’s why we are here. Usually I wouldn’t cry in public, but I couldn’t make dinner at home tonight with out him there. He always eats when we eat. So, you will probably see us in here for the next few days.” And she was. For the next 2 weeks she came in with her husband and they ate their dinner and drank their wine. Then one night they came in and instead of going to their usual table, they came to the bar and sat down. She handed me an envelope, ordered “whatever you think is best” and began talking to her husband. I placed the card in my server book to look at later, grabbed a bottle of my favorite pinot noir and began to uncork it. She stopped me just before I poured it and said “No, that drink is for you. And so it the card! Open it!” I laughed and told her I couldn’t drink on the clock, but would certainly enjoy it after work. Then I grabbed the card. When I opened it, I found inside $200 and a blank card that simple stated “Thank you. For everything.” in her handwriting.

    Sometimes it’s about the details. Sometimes it’s about patients. And sometimes is about kindness. That time, it was about all of that. And I’m reminded of how all of those things mean so much to others when The Baily’s come to see me.

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  2. anne marie

    and I thought anne and jerry were stiller and meara…

    how nice of your restaurant to honor outstanding customers. and I will take their desserts please; just wrap them up and send them here.

    HAPPY NEW YEAR 2014, BITCHY! (you lil cutie you)

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  3. Suzie

    I have some awesome regulars who have a 22 year old son with Down’s Syndrome. They come in fairly often, have food and drinks and hang out for a while. This week, the mentioned that as they’d been driving by to go to the restaurant across the street, they saw I was behind the bar, pulled a u-turn and came in to see me instead. I try to do special things to make their son feel like he’s a valued customer too – he’s shy and very quiet. So when they asked for something fancy for him to drink, I made him a layered fruit (virgin) daiquiri, and when they ordered dessert, I drew a batman symbol on the plate in fudge for him as he’s a huge batman fan. They were so happy, they were taking pictures of him with the special things I made for him, and texting them to the whole family, saying “this is what OUR bartender did for us”..

    I’m happy to make them feel good, because like your guests, they always are nice to me, they always tip 25%, and they’re just great people.

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